Return Policy

At MamaLifeVibZ Collections, we take pride in offering high-quality, thoughtfully curated products designed to elevate learning and daily living.

To maintain safety, hygiene standards, and fair service for all customers, the following policy applies:

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Eligibility for Returns

Customers may request a return if:

• the product arrives damaged, faulty, or incorrect

• the issue is reported within 14 days of delivery

• the item is unused, undamaged, and in its original packaging

Requests made after 14 days may not be eligible.

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Return Authorisation Required

Items must NOT be returned to the return address shown on this website without approval.

Unauthorised returns sent to that address may be refused or unable to be processed.

Once your return request is approved, we will provide:

• the correct return address for your specific item,

• the return instructions, and

• the required return label (if applicable).

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Customer Responsibility

Unless the item is faulty, customers are responsible for:

• return shipping costs

• packaging the item securely

• providing tracking where possible

We cannot accept liability for items lost or damaged in transit.

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Refund Processing

Once your approved return is received and inspected, your refund will be issued to your original payment method.

Please allow 3–10 working days for processing depending on your bank.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• items used for eating, drinking, or personal care

• soft furnishings (rugs, cushions, bedding) if opened or used

• assembly-required furniture that has been built

• items not in original packaging

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We aim to respond within 48 hours.

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